Frequently Asked Questions

Property Search

How do I search for a vacation rental?
Select the name of the destination, the travel dates and the number of persons. Select the minimum commission fee you’d like to earn. Then click on the search button. The platform will show the properties available and able to let you earn at least the commission requested. If you want you can refine the search adding more filters like type of property, number of bedrooms, number of bathrooms …
Are all the properties on instant booking?
No, some of them could be on request.
Are all the properties managed directly by
No. The properties are listed directly by the property suppliers which decide the level of commission to give to the Buyers.
When I make a research can I view all the properties listed on the platform?
No. The number of the properties showed depend on the minimum level of commission you set; this level can be set when you create the profile and can be changed for every research.
Can I find the properties listed on even on other marketplaces with lower prices?
Yes, doesn’t have exclusivity on the properties listed. The property suppliers are obliged to publish on the lowest price he applies on the market.
Can I select the preferred currency I’d like to view the property price?
Yes. You can even change the currency when you create the custom quote for your client.
Why aren’t there any reviews of the property that my customer likes?
If a property doesn’t have any reviews, it may be because it’s been listed recently on the platform and hasn’t had any reviews yet. However the property suppliers has the chance to publish also the link through you can view that property on other channels.
Where can I view the location of the properties?
The available properties can be viewed either on a list or a map. The approximate location is showed also in the property details.
Why is the price of a property different during the year?
It is very usual for the property suppliers to apply different prices for any season.

Booking Process

How can I book a vacation rental?
Click on “View Details” and follow the path until the confirmation of your booking.
How can I send to my customer a quote of the reservation?
After you have clicked on “View Details”, go on and click on “View Booking Options”. On the bottom left you can download a PDF custom quote to send to your customer.
Where can I find the details of my bookings?
You can view the details of your bookings in the “Bookings” section.
How can I change something in the booking?
It is not possible to amend online a confirmed booking. In case you need to change something please contact us. We’ll contact the property supplier and make the best to amend the booking as you request.
Where can I find the voucher to give to my customer?
Once you have completed the booking you will immediately notified via email with the custom voucher to give to your customer. You can also download the voucher anytime in the “Bookings” section.
When do I receive the contact details of the property supplier, the exact address and the information about the check in procedure?
All the informations are in the voucher which you have to give to your customer.


When do I have to pay?
You have to pay in full when you confirm the booking.
Do I have to pay the gross or the net price to confirm the booking?
You have to pay the net price to confirm the booking.
Which form of payments do you accept?
The payments can only be made by credit card.
Will I be requested to pay also a security deposit?
No, the security deposit, like all the other extra costs, will be paid directy from your customer at the arrival in the property.
Are the cleaning fees included in the net price I pay to confirm the booking?
No, the property price never includes the final cleanings which have to be paid, if requested from the property supplier, directly from your customer at the arrival in the property.

Check-in / Check-out

How do my customer makes the check in at the property?
We suggest you to communicate at least one week the arrival details of your customer directly to the property supplier.
What are check-in and check-out terms?
The check-in and check-out procedures are indicated in the property details and in the confirmation vocuher.
Who can I contact in case of problems with check-in?
In case of problems with the check-in, you should try to contact directly the property supplier. In case it will not be possible, contact B2Book assistance team.
What happens in case of missed check in due to property supplier’s responsability?
In this case we will try to find an alternative structure for your client, refunding the difference in case the new accommodation has a lower price than the one booked. We recommend that you report the missed check in by clicking on the appropriate button you can find in the Bookings section. This action can be carried out within 24 hours after the date of commencement of stay and allows us to block the payment due to the accommodation provider so as to be able to reimburse you if necessary.
What happens if my client requests a refund for inconveniences encountered during his stay?
In this case you can click on the "Request refund" button you can find in the "Bookings" section. This action can be carried out within 48 hours after the customer's release date and determines the opening of an investigation by the staff to arrive at a solution to the dispute.


What is is a web platform which allows any property supplier to offer its tourist accommodation to any travel professional worldwide: travel agencies, tour operators, OTA.
How can I create my account?
The registration is completely free. Just begin inserting your email and choosing a password. You will receive an activation link on the email provided.
How do I contact
Click on the “Contacts” link or use the chat online. We’ll reply to you as soon as possible.
Where can I find the terms and conditions?
You can find the link on the home page’s bottom line.
Where can I notice a bug on the website?
If you notice a bug on our website, we’d really like to know. Please send an email to
Are properties available worldwide?
Yes, we actually have an offer of over 130.000 properties in all the world. Thanks to agreements and integrations already under way with PMS and Channel Manager, we aim to double our portfolio by the end of 2019.


How do I cancel my booking?
You can cancel your reservation by clicking on the appropriate button on the booking summary page in the "Bookings" section.
What are the penalties applied in case of cancellation?
Cancellation penalties are set independently by the property supplier. In case of cancellation you will be refunded on the same credit card used for the booking, according to the cancellation policies set by the property supplier.