Frequently Asked Questions

How do I place a listing?
First you have to register your profile by entering the required information. The insertion of the listing is simple and intuitive.
Who are the Buyers?
The Buyers are all the travel agencies and tour operators registered on B2Book. The property can be also published on other OTAs connected through API to the platform.
How are performed the reservations?
The bookings are made by the Buyer automatically on B2Book.
How can I communicate with the final customer to know the details of arrival or any other needs?
Once the booking is confirmed you will have access to all the details about the Buyer and the final customer.
How do I send to the final customer a voucher with the necessary information for the check in procedure?
When you create the listing you have to add the basic informations needed by the customer to have an easy check in (contact phones, directions, public transport etc ...). These guidelines are contained in the voucher that is generated and automatically notified to the Buyer at the time of the booking confirmation.
What happens in case of cancellation by the Buyer?
It depends on the cancellation policy you have set when creating the listing. The Buyer will be reimbursed based on what you have set.
How do I get paid?
B2Book pays the Seller on the second day after the check-in.
Do I have to pay a commission to B2Book?
No, B2Book charges its service fee to the Buyer.
Do I have to give a commission to the Buyer?
Yes, you have to indicate how much is the commission you intend to give to the Buyers. You can receive bookings from all the Buyers which have accepted to work within the level of commission you have set.
What price do I have to publish?
The accommodation must be published at the lower price in the market. In this way you avoid the risk that the final customer can find the same accommodation at a lower price than the one offered to him by the Buyer.
Customers pay a security deposit on arrival?
At the creation of you can determine whether customers will need to pay a security deposit on arrival.
Final cleaning is included in the price?
Final cleaning is never included in the price. Its payment, if any, will occur on arrival in the accommodation.
Can I set extra costs to be applied to the customer in case of arrivals after a certain time?
Yes, you can set the extra costs by selecting them as mandatory (eg. tourist tax, final cleaning etc ...) or optional (eg. late check in, crib rental, hourly parking fees etc ...). These amounts are however not included in the price, its payment is due upon arrival in the structure.
Can I sync calendars with other portals?
Yes, the calendar can be both imported and exported. supports any calendar in iCal format.
What determines the position in the search results?
The position of your listing will be determined by the following criteria in order of importance: price, listing quality (determined by the reviews received), profile quality (determined by the total of the reviews received for listings you have published).